Payment

We are currently offering purchase on invoice and instalment purchase with our partner Klarna. 

The Klarna Pay later (purchase on account) payment method is an exclusive service for customers with a successful address and credit check with their purchase. The check runs automatically in the background at ROECKL, so you don't have to do anything else. If the check is not granted, you still have the opportunity to shop at ROECKL by selecting one of the other suggested payment options. To be able to pay by invoice, your billing and delivery addresses must also be identical. You will receive your invoice directly by e-mail from Klarna as soon as the delivery has been made. Please be sure to pay on time on the due date and be sure to state the reason for payment as is stated on the invoice. Please pay the value of the items you are keeping within the specified period. Returns of the items you do not wish to keep are to be made as soon as possible. The corresponding claim with Klarna expires when the return is booked. Please note that after a return you will not receive an adjusted invoice based on the items you have kept. If you have not received an invoice from Klarna, please request one immediately from Klarna Customer Service.

You can pay with the following credit cards in our online shop: VISA and MasterCard. To pay by credit card, you will need your 16-digit card number, the validity period and your 3-digit security code (CVV/CVC). Your credit card account will be debited when you finalise your order. To make your credit card payment even more secure, we use the internationally recognised 3D Secure procedure. This works as follows:  

1. You enter your card number and personal details as usual to pay online.
2. The online shop sends a request to your bank to authorise the card payment.
3. The bank opens its own secure channel to identify the cardholder. 
4. You enter your personal Secure Code and this is automatically checked (in seconds). 
5. Your bank confirms the identity of the cardholder. 
6. Your purchase is finalised.

Since January 2021, banks have been obliged to introduce the new EU Payment Services Directive (PSD2) for even more security when making online purchases. For every online payment by credit card, you must now confirm your identity using the 3D Secure process in addition to the credit card number and the 3-digit check digit. This security procedure ensures that your credit card is only used by you (and not by third parties). The 3D Secure procedure goes by the following names: Mastercard Identity Check, Verified by Visa, American Express SafeKey. Authentication can be carried out using a password, a TAN or a fingerprint and takes place via your bank's online service. Many banks have provided a suitable application for this purpose. The data is transmitted using secure SSL encryption.

If you select the payment method PayPal, you will be redirected to the PayPal website during the order process when you click on "Order with obligation to pay". As a registered PayPal customer, you log in with your personal PayPal access data. The payment is carried out on the Paypal platform. The receipt of payment will be booked within a few minutes. After a successful transaction, you will be redirected back to the ROECKL online shop. You then can finalise your order & will receive an order confirmation by E-Mail. Your invoice will be enclosed with your parcel. Further information about PayPal, e.g. the terms of use and PayPal's offers such as "Pay after 30 days", can be found at www.paypal.de. 

The abbreviation eps stands for "electronic payment standard". It is a secure online direct transfer procedure for customers from Austria. Payment is made exclusively via the secure online banking system of your registered bank. You will be forwarded directly to your online bank and only need your online banking login details.

You can pay with Apple Pay if you have an Apple Pay-enabled device. You can store a credit or debit card from a bank that cooperates with Apple on your mobile phone or tablet. During the order process, select the Apple Pay payment method and confirm the payment directly via your Apple device using Touch ID, Face ID or code, depending on your devise. After a successful payment transaction, you will be redirected back to our the ROECKL online shop. You finalise your order & receive an order confirmation by email. Your invoice will be enclosed with your parcel.  

Unfortunately, we do not currently offer Google Pay.

All transactions carried out on our online shop are secure. A lock symbol in the address line beginning with "https" indicates that you are on a secure platform. Thanks to the 3D-Secure procedure, the security of payments with Visa, MasterCard and American Express cards is guaranteed by the payment procedures: Verified by Visa, MasterCard SecureCode and American Express SafeKey. Authentication is carried out using a password, a TAN or a fingerprint and takes place via your bank's online service. Many banks have provided a suitable application for this purpose. The data is transmitted using secure SSL encryption. However, please bare in mind that the transmission of data on the Internet is never 100% secure and that information transmitted online may be intercepted and used by unauthorised third parties. 

The invoice will be sent to you by e-mail as a PDF file as soon as we have dispatched the delivery. Exception: when using the payment method ‘Klarna Pay later’ or ‘Klarna Slice it’ you will receive the invoice directly from Klarna.

If you have created a user account, you can download the invoice at any time under ‘My orders → View Order → Invoice’. 

However, if you have ordered as a guest, the invoice will only be sent by e-mail. If you have not received the e-mail or can no longer find it, please send us a message requesting that we send you the invoice in digital form.

The security code is a three- or four-digit check digit and is used for security during payment transfers. You will find this security digit – either in the signature field on the back of your credit card, it comprises three digits (e.g. Visa or MasterCard) – or on the front above your credit card number, comprising of four digits (e.g. American Express). 

Please enter your discount code in the appropriate field in the shopping basket or during the payment process. Avoid spaces before and after the code. If possible, copy the code and paste it into the voucher code field.

We accept international credit cards. However, please make sure that you enter the right delivery address.

We currently deliver to the following countries:

• Switzerland (CH)
• Germany (DE)
• Austria (AT)
• France (FR)
• Netherlands (NL)
• Italy (IT)
• Belgium (BE)
• Denmark (DK)
• Poland (PL)
• Czech Republic (CZ)
• Finland (FI)
• Spain (ES)
• Estonia (EE)
• Latvia (LV)
• Slovakia (SK)
• Slovenia (SI)
• Hungary (HU)
• Lithuania (LT)
• Luxembourg (LU)
• Romania (RO)
• Bulgaria (BG)
• Croatia (HR)
• Sweden (SE)
• Greece (GR)
• Portugal (PT)

If you would like to have your items shipped to EU countries, please order via this link. All items must then be displayed with the EUR price and not the CHF price.

All payment methods except Klarna Pay later or Klarna Slice it debit your account immediately. As soon as your order has been placed, we authorise payment for the full amount and prepare your order for dispatch. With Klarna Pay later, Klarna issues the invoice once the order has been accepted and dispatched.

Purchases on behalf of a company from other European countries with a tax ID is not possible, as we only sell to end consumer. 

All prices are inclusive of VAT. We are currently unable to provide tax refunds for orders placed on our online shop.