Question 1

How do I care for my ROECKL leather gloves?

Accepted Answer

To ensure that your ROECKL leather gloves continue to look smart even after repeated wear, you should give them a quick, firm tug after wearing and store them separately in light and dark colors. This will help them retain their shape and color. Dry damp gloves flat, not on a radiator and not in the sun. Keep putting the gloves on while they are drying to keep the leather supple. During the summer, store winter gloves in tissue paper in an airy place, preferably separated into light and dark colors. The same applies to summer gloves. If necessary, you can freshen up suede gloves with a suede brush. Light water stains can be removed by pulling the leather. New gloves do not need to be treated, fixed or impregnated as a precaution.

Question 2

Can / Should I treat the leather gloves with waterproofing spray?

Accepted Answer

Your new ROECKL leather gloves do not need to be prophylactically treated, fixed or impregnated. Leather has a natural self-protection. Nappa leather gloves in darker colors can be treated with impregnation spray. Please follow the instructions for use of the spray. Unfortunately, we cannot accept any liability for any discoloration.

Question 3

How do I care for my ROECKL bag?

Accepted Answer

You should always store high-quality leather products carefully. It is important that your bag is protected from intense sunlight, dust, dirt and moisture. However, air circulation should be ensured. ROECKL bags are best stored in the dust bag supplied.  
This is how to care for smooth leather with a closed surface (including embossing):  
Please clean the leather thoroughly, but not too damp, with a mild cleaner before caring for it. Special creams or a cleaning foam are best suited for smooth leather bags. For surface care, you should use a neutral (never colored!) leather care/cream that protects against dirt and drying out. Please follow the instructions for use of the cleaning and care products you wish to use.

Question 4

Do I need to protect my leather goods from light & sun?

Accepted Answer

Please store the leather goods in a place protected from light.

Question 5

Gloves - Leather care

Accepted Answer

How to care for your leather gloves properly:

After wearing your gloves, pull them briefly and firmly back into shape.
Dry your damp gloves gently, do not put them on the heater or in the sun, pull on your gloves frequently.
During the summer season, store your winter gloves lying flat, ideally separated into light and dark colors. The same applies to summer gloves.
You can freshen up suede gloves with a suede leather brush if necessary.
You can remove light water stains by pulling the leather.
New gloves do not need to be prophylactically treated, fixated or impregnated.

Question 6

Scarves and shawls - Cloth care

Accepted Answer

Washing:
We recommend that you do not wash your ROECKL scarf on your own. To ensure that the elegant silk scarves maintain their color brilliance and stay beautiful for a long time, you should take your silk scarf to a professional fabric cleaner.
Ironing:
If the silk cloth is wrinkled, it is always recommended to place a dry, thin cotton cloth between the iron and the silk cloth. Caution: steam and sprinkling can cause water spots.
Drying: 
It is best to dry silk and other natural fibers gentle and slowly. Avoid direct sunlight or heat exposure, as these can alter fiber structures and thereby the quality of silk and fabric.
Storage:
You can fold the cloth carefully for storage.
Please follow the care instructions on the product and in the product description in our online store.

Question 7

Bags - Leather care

Accepted Answer

Bag storage:
Generally high-quality leather products should be stored carefully.

It is important that your bag is protected from intense sunlight, dust, dirt and moisture.
An air exchange should be guaranteed.
ROECKL bags should be stored in the dust bag that comes with them.

Care of smooth leather with closed surface (incl. embossing):
Please clean the leather thoroughly, not too damp, with a mild cleaner.
For bags made of smooth leather, special creams or a cleaning foam are best suited.

For surface care, you should use a neutral (never colored!) leather care/cream that protects against dirt and dryness.
Please follow the instructions for use of cleaners and care products that you want to use.

Question 8

Knitting accessories - Wool care

Accepted Answer

Hand Washing:
For hand washing, only use water that is warm to the touch and do not soak your accessory and leave it in the water for a longer period of time. After that, rinse the knitted item with clear cold water and squeeze it gently. You can then roll it up in a towel and lay it out to dry on absorbent terry towels.
 
Machine Washing:
In the washing machine, turn your knitted accessory inside out. The temperature should not be higher than 30 degrees. Also, a low speed should be set. It is best to set the wool wash cycle on the washing machine. Please store the knitting accessories lying in the closet.

Question 9

Can I wash my foulard?

Accepted Answer

Most of our ROECKL cloths can be washed carefully by hand with a detergent suitable for the material. The water should be as cold as possible and never warmer than 30°C. Move your cloth carefully back and forth between your hands and squeeze or knead it gently. Please do not rub or wring it! Make sure that the cloths do not remain in the water for longer than 3-5 minutes, otherwise they will lose their color brilliance. After washing, it is important to rinse the cloth thoroughly with fresh water until the rinsing water is clear again.  
However, if you are unsure, we recommend that you do not wash your ROECKL cloth yourself with conventional detergents. Contact a professional dry cleaner so that the cloth is not damaged and its color brilliance and shape retention are preserved.

Question 10

How do I wash my foulard properly?

Accepted Answer

We recommend that you do not wash your ROECKL foulard yourself. To ensure that the fine silk scarves retain their color brilliance and remain beautiful for a long time, you should take your foulard to a professional dry cleaner. If the silk scarf is creased, it is always advisable to place a dry, thin cotton cloth between the iron and the silk scarf. Please be aware that the steam and the spraying can cause water stains. It is best to dry silk and other natural fibers gently and slowly. Avoid exposure to direct sunlight or heat, as these can change the fiber structures and thus the quality of silk and fabric. You can fold the cloth carefully for storage. Please follow the care instructions on the product and in the product description in our online store.

Question 11

How do I get stains out of my cloth?

Accepted Answer

Caution is advised here, as the fiber can swell in spots when trying to remove a stain with water. This causes the dirt to penetrate deeper and can result in water marks. We recommend lightly dabbing off the dirt and gently washing the cloth. If necessary, you can take it to a professional dry cleaner.

Question 12

Should I wash my cloth before wearing it for the first time?

Accepted Answer

Our ROECKL cloths are already pre-washed by our producers. You are therefore welcome to decide at your own discretion.

Question 13

How can I dry my cloth?

Accepted Answer

Our cloths must not be dried in the tumble dryer or in the sun. Instead, carefully squeeze out the wet cloth. Then it is best to dry it lying down. Avoid direct sunlight or heat at all costs, as this can change the fiber structure.

Question 14

Can I iron my cloth?

Accepted Answer

Your ROECKL cloth can be ironed inside out (reverse side) when slightly damp. We recommend always placing a dry, thin cotton cloth between the iron and the cloth. Please make sure to iron your cloth with as little heat as possible (iron with one point) and without steam.

Question 15

My cloth is creasing, what can I do?

Accepted Answer

If your scarf or shawl is slightly creased due to storage or needs to be freshened up, we recommend airing it out in the fresh air or hanging it up in the bathroom. The fibers will be smoothed out by the warm water vapor that is produced, for example, when showering.  
However, if ironing cannot be avoided, it is important that the cloth is still slightly damp. Place a thin cotton cloth between the iron and the cloth. The iron should be on the lowest setting and not warmer than 30°C. Make sure you move the iron back and forth to distribute the heat evenly.

Question 16

What is the best way to store my cloth?

Accepted Answer

To store your ROECKL cloth, you can fold it carefully and store it in a dry place. Alternatively, you can also roll your scarf to avoid creases.

Question 17

What types of hems are there on scarves?

Accepted Answer

Our ROECKL scarves and shawls have different types of hems, which provide an important indication of quality. 
-> Hand-rolled: 
Hand-rolling is the top class of hem processing. This is a very time-consuming and cost-intensive hemming process at the highest level. The open fabric edges are rolled up by hand and sewn with even hand stitches. Due to this fine craftsmanship, only minimal dots are visible on the right side of the fabric.

-> Machine-rolled: 
Machine rolling is a combination of hand and machine processing. The open edge is rolled with a chain stitch and the corners are sewn individually by hand. Machine roller burnishing is mainly used on longer cloth and shawl edges. 
 
-> Open edges: 
With this type of hem, the threads (of the warp and weft threads) run open at the edges. Open edges are therefore more delicate than rolled or hemmed edges, but give the accessory a fashionable look.  
 
-> Quilted hem: 
Quilted hems are often used in entry-level price ranges. Open scarf and shawl edges are folded in twice and stitched close to the edge with the sewing machine. This guarantees a clean and durable edge finish. This hem finish is ideal for small scarves and velour shawls.

Question 18

What can I do if my fabric hem comes undone?

Accepted Answer

Hem rolls can be reattached to the hem edge with a few invisible hand stitches. If necessary, you can contact your trusted sewing shop.

Question 19

How do I wash my knitting accessory?

Accepted Answer

Be sure to check the product information on your knitted accessory or follow the care instructions on the product page in our online store. 
Most of our ROECKL knitted accessories can be washed carefully by hand with a suitable detergent or put in the hand wash program of your washing machine. 
When washing by hand, the water should be as lukewarm as possible and never warmer than 30°C. Move your rope carefully back and forth between your hands and squeeze or knead it gently. Please do not rub or wring and do not leave your accessory soaking and lying in the water for longer. After washing, it is important to rinse the knitting accessory thoroughly with fresh, clear water until the rinsing water is clear again. Then squeeze it out carefully. Then place it on a dry towel and roll it up carefully so that the excess water is drawn into the towel. You can then dry it gently lying down.  
Avoid direct sunlight or heat, as this can change the fiber structure.  
Individual knitting accessories can be washed in the washing machine with a suitable wool detergent, preferably in the wool program or hand wash program of the washing machine. Make sure you use a low speed and a maximum temperature of 30°C. You can also use a laundry bag for protection.

Question 20

Should I wash my knitting accessories after buying them?

Accepted Answer

Our knitting accessories are therefore available at your own discretion.

Question 21

Which detergent should I use?

Accepted Answer

As there is no detergent for all fibers, please follow the care instructions on the product or on the product detail page and select the appropriate detergent and washing program depending on the type of fiber.

Question 22

How do I remove stains from knitted accessories?

Accepted Answer

Caution is required here, because not only the stain is individual, but also the fiber and its corresponding treatment. 
However, it is important to treat the stain locally, otherwise the thread could be damaged. It is advisable to lightly dab off the stain. If this is not enough, it is better to wash your knitted accessory completely or take it to a professional dry cleaner.

Question 23

How do I dry my knitting accessory properly?

Accepted Answer

Our knitwear must not be tumble dried or dried in the sun. After washing, place your knitted accessory on a dry towel and roll it up carefully so that the excess water is drawn into the towel. Then spread it out flat and allow it to dry gently. 
Avoid direct sunlight or heat, as this can change the fiber structure.

Question 24

Can I iron my knitwear?

Accepted Answer

Our knitwear does not need to be ironed. After washing, gently pull them into shape and then lay them on a towel to dry.  
If you do need to iron your knitted accessory, turn it inside out and place a slightly damp cotton cloth on top. Set your iron to the “wool” setting and the lowest temperature level. If possible, iron in one direction only and keep repositioning your iron instead of ironing back and forth.  
Make sure that you use as few ironing strokes as possible and only as many as necessary.

Question 25

How do I store my knitting accessories correctly?

Accepted Answer

Please store your knitted accessories lying flat in a closet to protect them from dirt, light and moisture. You can also place them in an airtight box or in a protective bag or vacuum bag to prevent moths from getting to the knitwear.

Question 26

What can I do about pilling?

Accepted Answer

Please do not remove or cut off the small fiber nodules on the surface by hand. This can quickly lead to running stitches and holes. New fibers will also come loose and can become matted again.  
Therefore, use a suitable brush (especially for woolen items) or a pilling razor.  
Loose fibers or fluff can be removed with a lint brush or roller.

Question 27

What can I do against clothes moths?

Accepted Answer

Store your knitwear in an airtight box or in a protective bag or vacuum bag to prevent moths from getting to the knitwear. You can also place lavender or Swiss stone pine sachets in the wardrobe.

Question 28

What can I do if my knitted accessory has a hole?

Accepted Answer

With knitwear, you can pick up the stitch and close the hole. If you cannot do this yourself, contact your trusted sewing shop.

Product Care