Shipping & Delivery

We will cover the shipping costs as well as the return costs with the corresponding return label from Germany or Austria. Shipping and returns are therefore free of charge for you in these two countries.

The shipping costs to other countries are EUR 9.90 / 9.90 CHF and are displayed and calculated in the checkout after selecting the respective shipping country.

The delivery time within Germany is 1-3 working days.  

The delivery time outside Germany is 3-6 working days.  

Please note that DHL's delivery times may be delayed due to increased parcel volumes and are therefore approximate. If the parcel is delayed, please contact us. In this case, we can submit a delivery time complaint to DHL after approx. 5 days. If this is not sufficient, we will request an inquiry after approx. 10 days.

To track your order, click on ‘Your customer account’ in the top right-hand corner of our online shop. Please log in here and navigate to ‘my orders’. There you can check the status of your order.

If you have placed a guest order, click on the DHL tracking number in the dispatch confirmation email we have sent you. If you have not yet received this email, the parcel has not yet been dispatched.

Alternatively, you can enter the tracking number for parcel tracking directly at DHL under this link. Here you can view the current status of the parcel (dispatch or return) at any time.

Items purchased in our online shop can be delivered to Germany, Austria, Swiss, France, the Netherlands, Italy, Belgium, Denmark, Poland, the Czech Republic, Sweden, Finland, Spain, Estonia, Latvia, Slovakia, Slovenia, Greece, Hungary, Lithuania, Luxembourg, Portugal, Romania, Bulgaria and Croatia.

Please make sure that you specify your exact delivery address for safe delivery and ensure that you or a person authorised by you can receive the parcel. If we are unable to determine the address in the specified country, we will unfortunately be unable to deliver the parcel and will have to cancel the order.

Please inform our ROECKL customer service by email. Please document this with a photo. We will then discuss the next steps with you.

Your parcel is insured by us against theft and damage during transport. To guarantee the insurance in the event of a return, please use the returns label provided. You can find more information on returns under ‘Returns & exchanges’.

If your parcel is collected by the shipping service provider, please have the handover confirmed by a signed receipt. This also applies if you drop off your parcel at a parcel shop. 

Be sure to keep your postal delivery receipt until you have received our returns confirmation.

If a parcel arrives damaged and/or with incomplete contents, please document this immediately with appropriate photos and report the damaged item to your nearest post office within three working days. DHL will then record the damage report. At the same time, please inform our customer service by email. Please send us one or more photos in which the damage is clearly recognisable.

The delivery time within Germany is usually 1-3 working days. 

The delivery time outside Germany is 3-6 working days. 

Please note that DHL's delivery time may be delayed due to increased parcel volumes. If the parcel is delayed, please contact us. In this case, we can submit a delivery time complaint to DHL after approx. 5 working days. If this is not sufficient, we will request an enquiry after approx. 10 working days.

No, unfortunately this is not possible. Please note that purchases in the online shop are completely separate from purchases in our boutiques. Returns or exchanges must always be made where you purchased the goods.