For your safe and comfortable purchase at the ROECKL online shop in Germany or Austria, you can choose from a variety of payment methods. To protect your data from unauthorized access by third parties, we use tested encryption technologies. With the SSL (Secure Socket Layer) procedure, all order and credit card data is transmitted to us in encrypted form and of course treated confidentially.

    • Which payment methods are accepted at

      The following payment methods are accepted in our online shop

      • Klarna purchase on account   

      • Klarna hire purchase

      • Klarna instant bank transfer 

      • Credit cards   

      • Paypal  

      • Apple Pay 

      Only one payment method is accepted per order. If your chosen payment method does not work, please switch to another payment method. Please note that when paying with Klarna, you generally need to be an online banking customer of your bank and when paying by credit card, this must be authorised for online purchases. 

    • Can I pay with Klarna & how does it work?

      In Germany and Austria, we offer purchase on invoice, installments and bank transfer with our partner Klarna.   

      The Klarna purchase on invoice payment method is an exclusive service for customers with a successful address and credit check with their purchase. The check runs automatically in the background at ROECKL, so you don't have to do anything else. If the check is not granted, you still have the opportunity to shop at ROECKL by selecting one of the other suggested payment options. To be able to pay by invoice, your billing and delivery addresses must also be identical. You will receive your invoice directly by e-mail from Klarna as soon as the delivery has been made. Please be sure to pay on time on the due date and be sure to state the reason for payment as is stated on the invoice. Please pay the value of the items you are keeping within the specified period. Returns of the items you do not wish to keep are to be made as soon as possible. The corresponding claim with Klarna expires when the return is booked. Please note that after a return you will not receive an adjusted invoice based on the items you have kept. If you have not received an invoice from Klarna, please request one immediately from Klarna Customer Service. 

      Klarna instant bank transfer is a direct transfer procedure. It is important that you are already an online banking customer. Select the "Sofortüberweisung" payment method during the order process. You will then be redirected to the secure area of Klarna Sofortüberweisung. There you will be able to select your bank and complete the payment process by entering your online banking details and the necessary TAN procedure. Your account will be debited immediately and the amount will be booked directly in our system. You will then be redirected to the ROECKL confirmation page, which confirms that your order was successfully placed. 

    • Can I pay with my credit card & how does it work?

      You can pay with the following credit cards on our ROECKL website: VISA, MasterCard and American Express. To pay by credit card, you will need your 16-digit card number, the validity period and your 3-digit security code (CVV/CVC).. Your credit card account will be debited when you finalise your order. To make your credit card payment even more secure, we use the internationally recognised 3D Secure procedure. This works as follows 

      1. You enter your card number and personal details as usual to pay online. 
      2. The online shop sends a request to your bank to authorise the card payment.
      3. The bank opens its own secure channel to identify the cardholder. 
      4. You enter your personal Secure Code and this is automatically checked (in seconds). 
      5. Your bank confirms the identity of the cardholder. 
      6. Your purchase is finalised.
    • How does the verification process for credit card payments work?

      Since January 2021, banks have been obliged to introduce the new EU Payment Services Directive (PSD2) for even more security when making online purchases. For every online payment by credit card, you must now confirm your identity using the 3D Secure process in addition to the credit card number and the 3-digit check digit. This security procedure ensures that your credit card is only used by you (and not by third parties). The 3D Secure procedure goes by the following names: Mastercard Identity Check, Verified by Visa, American Express SafeKey. Authentication can be carried out using a password, a TAN or a fingerprint and takes place via your bank's online service. Many banks have provided a suitable application for this purpose. The data is transmitted using secure SSL encryption. 

    • Can I pay via PayPal & how does it work?

      If you select the payment method PayPal, you will be redirected to the PayPal website during the order process when you click on "Order with obligation to pay". As a registered PayPal customer, you log in with your personal PayPal access data. The payment is carried out on the Paypal platform. The receipt of payment will be booked within a few minutes. After a successful transaction, you will be redirected back to the ROECKL online shop. You then can finalise your order & will receive an order confirmation by E-Mail. Your invoice will be enclosed with your parcel. Further information about PayPal, e.g. the terms of use and PayPal's offers such as "Pay after 30 days", can be found at 

    • What is an eps transfer and how can I pay with it?

      The abbreviation eps stands for "electronic payment standard". It is a secure online direct transfer procedure for customers from Austria. Payment is made exclusively via the secure online banking system of your registered bank. You will be forwarded directly to your online bank and only need your online banking login details.

    • Are there payment options such as Apple Pay or Google Pay?

      You can pay with Apple Pay if you have an Apple Pay-enabled device. You can store a credit or debit card from a bank that cooperates with Apple on your mobile phone or tablet. During the order process, select the Apple Pay payment method and confirm the payment directly via your Apple device using Touch ID, Face ID or code, depending on your devise. After a successful payment transaction, you will be redirected back to our the ROECKL online shop. You finalise your order & receive an order confirmation by email. Your invoice will be enclosed with your parcel.  

      Unfortunately, we do not currently offer Google Pay.

    • Is my payment secure?

      All transactions carried out on our online shop are secure. A lock symbol in the address line beginning with "https" indicates that you are on a secure platform. Thanks to the 3D-Secure procedure, the security of payments with Visa, MasterCard and American Express cards is guaranteed by the payment procedures: Verified by Visa, MasterCard SecureCode and American Express SafeKey. Authentication is carried out using a password, a TAN or a fingerprint and takes place via your bank's online service. Many banks have provided a suitable application for this purpose. The data is transmitted using secure SSL encryption. However, please bare in mind that the transmission of data on the Internet is never 100% secure and that information transmitted online may be intercepted and used by unauthorised third parties. 

    • How do I receive my invoice?

      The invoice for your order is enclosed in your parcel. However, if you have entered a different delivery address during the order process, your invoice will be sent by post in the form of a letter to the specified billing address.

    • What does the security code on my credit card mean and where can I find it?

      The security code is a three- or four-digit check digit and is used for security during payment transfers. You will find this security digit - either in the signature field on the back of your credit card,  it comprises three digits (e.g. Visa or MasterCard) - or on the front above your credit card number, comprising of four digits (e.g. American Express). 

    • How do I pay with a discount code?

      Please enter your discount code in the appropriate field in the shopping basket or during the payment process. Avoid spaces before and after the code. If possible, copy the code and paste it into the voucher code field. 

    • Do you accept international payment methods? Do you deliver all over the world?

      We accept international credit cards. However, please make sure that you enter a German or Austrian delivery address. You can also find us on the following marketplaces: About You, Zalando and Breuninger. These offer a good selection of ROECKL accessories and ship to other European countries. 

    • When will the purchase amount be debited from my account?

      All payment methods except Klarna invoice purchase debit your account immediately. As soon as your order has been placed, we authorise payment for the full amount and prepare your order for dispatch. With Klarna purchase on invoice, Klarna issues the invoice once the order has been accepted and dispatched. 

    • Purchase processing as a company

      Purchases on behalf of company from other European countries (currently only Austria) with a tax ID is not possible, as we only sell to end consumer. 

    • Is VAT included in the final price and how can I get it refunded?

      All prices are inclusive of VAT. We are currently unable to provide tax refunds for orders placed on our online shop 

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