Return & Exchange

The parcel contains the return slip and the DHL return label (exception: shipping abroad). Please fill out the return slip completely.

Place the items you wish to return in the packaging provided. Then stick the return label on the outside of the box and make sure that the box is well sealed when you hand it in at one of the DHL drop-off points (post office, parcel shop or packing station). Please keep proof of postage until you receive the return confirmation by email from us. 

Unfortunately, we are unable to enclose DHL return labels for deliveries outside Germany. Therefore, please proceed as follows for returns:  

1. Please click on the following DHL returns link of your destination: Austria (AT) | France (FR) | Netherlands (NL) | Italy (IT) | Belgium (BE) | Sweden (SE)| Denmark (DK) | Poland (PL) | Czech Republic (CZ) | Finland (FI) | Spain (ES) | Portugal (PT) | Estonia (EE) | Latvia (LV) | Slovakia (SK) | Slovenia (SI) | Hungary (HU) | Lithuania (LT) | Luxembourg (LU) | Greece (GR) | Romania (RO) | Bulgaria (BG) | Croatia (HR) . If you would like to send a return from Switzerland (CH), please write an e-mail to our customer service stating the order number and the item(s) you would like to return.
   
2. Please complete the form including the order number (starting with ‘4000’, ‘5000’, ‘6000’ or ‘7000’) in the first field under ‘Customer reference’ and generate the return label (only EU countries, not CH).
3. Print out the return label and stick it firmly onto the parcel. Alternatively, you can show the QR code on your mobile device and have it scanned by DHL.
4. Take the parcel to the nearest DHL drop-off points (post office, parcel shop or packing station) or have it scanned directly by the DHL courier.

Please keep the postal delivery receipt until you receive the return confirmation by email from us. 

You will find our cancellation policy on your order confirmation, which will be sent to you by e-mail immediately after you have successfully placed your order:

Introduction

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Roeckl Handschuhe & Accessoires GmbH & Co. KG, Isartalstraße 49, 80469 Munich, Germany, Phone.: +49 (0) 89 – 729 69 – 0, Fax: +49 (0) 89 – 729 69 – 27, e-mail: kundenservice@roeckl.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or to Roeckl Handschuhe & Accessoires GmbH & Co. KG, Kistlerhofstr. 70, 81378 München, Deutschland without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

You will bear the direct cost of returning the goods.

Exclusion and/or premature expiration of the right to cancel

The right to cancel ceases to be available in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

The right to cancel does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exlusive residence and address of delivery are located outside of the European Union.

Related / Financial Transactions

If you finance this contract by means of a loan and cancel it later, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly true if we are at the same time your lender or if your lender makes use of our cooperation regarding the financing. If we have already received the loan by the time the cancellation becomes effective or the goods are returned, your lender, concerning his relation to you, will enter into our rights and obligations arising from the financed contract with regard to the legal consequences of the cancellation or return. The latter does not apply if the present contract relates to the acquisition of financial instruments (e.g. securities, foreign exchange, or derivatives). If you want to avoid a contractual commitment to the extent possible, you should make use of your right to cancel and you should also cancel the loan agreement in the event that you have the right to cancel it.

If you wish to return products from your order, they must fulfil the following requirements in order for you to receive a refund.   

All items must be in their original condition. All original product information and labels must be still attached to the items concerned. Worn, used, altered or damaged goods can not be accepted. 

If your order with delivery within Germany does not include a DHL return label, please contact our customer service by email.

Products purchased in our online shop cannot be exchanged or returned in the ROECKL boutiques. Our colleagues in the boutiques will be happy to advise you.

The returns process for purchases in the online shop remains completely separate from purchases in the boutique. 

Please be assured that we will endeavour to process your refund as quickly as possible.

As soon as you receive a confirmation of receipt of your return by email, the refund will be made to the payment method selected in your order. 

You can post your return at any DHL drop-off point (post office, parcel shop or packing station). 

For returns that are processed using the returns labels provided by us, we charge a flat-rate shipping fee: EUR 2.90 for shipments from Germany / Austria, EUR 9.90 for shipments from other EU countries and CHF 9.90 for shipments from Switzerland.

The credit note issued after successful processing of the return will be reduced by the corresponding amount.

Yes, you can return a gift. In order to do so you will need the return slip and the DHL return label.

The refund will be made to the payment method used by the customer when placing the order. 

ROECKL exchanges always take place in two steps:

1. Return the unsuitable product by sending it back with a DHL return label for a refund. 
2. Place a new order for the desired item in the ROECKL online shop.