Question 1

My product arrived damaged, what should I do now?

Accepted Answer

A complaint is made when the delivered goods are damaged after the package has been opened. In these cases, it is important to know what has happened to the product. Please contact our customer service and send a photo of the damaged product. You will then receive detailed information on how to proceed.

Question 2

Is there a warranty?

Accepted Answer

All ROECKL products are subject to high quality standards - only the best materials in handcrafted quality manufacturing are used.
If a product should nevertheless show damage after a short period of time, you can make a claim for the damage free of charge.
The first point of contact for this is always the dealer from whom the product was purchased.
If this is not possible, please contact our customer service with precise purchase details (copy of purchase receipt) and a photo of the damage and a description.
Within the scope of the warranty, only goods with proof of purchase that are clean and have been handled properly can be accepted. Worn gloves can not be returned. We only accept returns for regular collection items not goods purchased as samples or promotional goods.
To return, please include the properly completed service order form.

Question 3

Warranty

Accepted Answer

All ROECKL products are subject to high quality standards - only the best materials in handcrafted quality manufacturing are used.
If a product should nevertheless show damage after a short period of time, you can make a claim for the damage free of charge.
The first point of contact for this is always the dealer from whom the product was purchased.
If this is not possible, please contact our customer service with precise purchase details (copy of purchase receipt) and a photo of the damage and a description.
 
Within the scope of the warranty, only goods with proof of purchase that are clean and have been handled properly can be accepted. Worn gloves  can not be returned. We only accept returns for regular collection items not goods purchased as samples or promotional goods.
To return, please include the properly completed service order form.

Question 4

Repair

Accepted Answer

ROECKL products are characterized by a long lifespan.
If your product has suffered damage, you are welcome to have it repaired in our workshop.
Repair requests are accepted by e-mail via our customer service. Please send us a photo and a description of the damage.
 
All ROECKL boutiques also accept repairs on site and will be happy to advise you in detail.
 
In order to process your request, please fill out our service order form and send it signed together with the product to be repaired to:
Roeckl Handschuhe & Accessoires GmbH & Co. KGComplaints/Repair DepartmentKistlerhofstr. 7081379 MunichGermany 
Please always send gloves in pairs. We recommend that you insure your goods before sending as we unfortunately cannot accept any liability for any damage that may occur in transit.
As soon as we receive the shipment we will contact you to discuss the next steps.

Warranty/Repairs